HANDLING CUSTOMER COMPLAINTS

The programs offered by the Center for Reception Operations Services was created for the purpose of providing Career related programs for individuals employed in the Hospitality industry by expanding both their knowledge and skills.

Beginner 0(0 Ratings) 0 Individual enrolled English
Created by Asia e University (AeU)
Last updated Mon, 14-Aug-2023
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Course overview

Upon completion of the course, participants will be able to:

Difference between complaint and service call

How to distinguish among a product complaint, a satisfaction complaint and customer inquiry?

How to prevent complaint?

Resolve customer complaints and improve the quality

Empower customer service and quality organizations

 

What will i learn?

  • To provide an insight to individuals on the Career prospects in this field of study
  • To provide an insight to individuals on the Career prospects in this field of study
Requirements
  • 2 Months in employment
Curriculum for this course
0 Lessons 00:00:00 Hours
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Other related courses
00:00:00 Hours
HANDLING DIFFICULT CUSTOMERS
Updated Mon, 14-Aug-2023
0 0 RM 300
About Educator

Cik Sarah Owen

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RM 300
This course includes:
  • 00:00:00 Hours On demand videos
  • 0 Lessons
  • Access on mobile and tv
  • Minimum Completion Period : 4 Hours5 Days2 Months
  • Maximum Completion Period : 9 Hours8 Days2 Months