EFFECTIVE TELEPHONE SKILLS IN CUSTOMER SERVICE

The programs offered by the Center for Reception Operations Services was created for the purpose of providing Career related programs for individuals employed in the Hospitality industry by expanding both their knowledge and skills.

Beginner 0(0 Ratings) 0 Individual enrolled English
Created by DHS Hospitality Academy
Last updated Mon, 14-Aug-2023
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Course overview

At the end of this program participants will be able to achieve the following objectives:

Provide courteous and helpful telephone service

Project a good telephone image

Develop skills on listening, questioning & feedback

Acquire techniques to handle complaints and challenging calls and turn tricky situations around

Competently handle voice mail

      Develop an improvement action plan

What will i learn?

  • To provide an insight to individuals on the Career prospects in this field of study
  • To provide an insight to individuals on the Career prospects in this field of study
Requirements
  • 2 Months in employment
Curriculum for this course
0 Lessons 00:00:00 Hours
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About Educator

Dr Heidi Ivy

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This course includes:
  • 00:00:00 Hours On demand videos
  • 0 Lessons
  • Access on mobile and tv
  • Minimum Completion Period : 4 Hours4 Days1 Months
  • Maximum Completion Period : 8 Hours8 Days2 Months