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The programs offered by the Center for Reception Operations Services was created for the purpose of providing Career related programs for individuals employed in the Hospitality industry by expanding both their knowledge and skills.
Help
raise confidence in dealing with and achieving more solid guest relations with
international and local guests and visitors.
Cover key
elements in interpersonal skills that are required for effective and enhanced
guest service / relations
Identify
core aspects such as: increasing international and local geographical
knowledge; understanding the guests’ real needs; recognizing when guests need assistance;
developing an ‘extra special’ guest service
- SUPER ADMIN
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