CUSTOMER CHOICE FOR MANAGERS

The Center for Hospitality Leadership was created for the purpose of providing Career related programs for individuals employed in the middle management within the industry by expanding both their knowledge and skills to assist in employee management

Advanced 0(0 Ratings) 0 Individual enrolled English
Created by Institute of Business Excellence (IBE) - UiTM- DHS
Last updated Sat, 19-Aug-2023
+ View more
Course overview

This programme will help you to: Learn how to manage your staff's customer service performance successfully. Managing and supervising customer service delivery is critical. This programme will help you to consistently meet customer needs by developing an effective approach to customer service. Handling difficult customers is a key component

What will i learn?

  • To provide an insight to individuals on the Career prospects in this field of study
  • To provide an insight to individuals on the Career prospects in this field of study
Requirements
  • 1 year working experience
Curriculum for this course
0 Lessons 00:00:00 Hours
+ View more
Other related courses
About Educator

Dr Sri Kumar

Dr. Sri Kumar has an extensive background in the hospitality industry, spanning over 32 years. He is the founder of DHS Hospitality Academy in Malaysia, and has previously held pos...
Individual feedback
0
0 Reviews
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Reviews

RM 2900
This course includes:
  • 00:00:00 Hours On demand videos
  • 0 Lessons
  • Access on mobile and tv
  • Minimum Completion Period : 4 Hours2 Days1 Months
  • Maximum Completion Period : 8 Hours8 Days2 Months