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Course overview
On completion of the
course, employees should be able to:
Understanding
the importance that customer care has on the company image.
Build
rapport in conversations
Use
advanced questionings skills to uncover the hidden concerns that the customer
may have
Set
realistic expectations for and with, the customer.
Manage
difficult calls with a personalized and empathetic style.
Deliver
the highest possible levels of customer service
What will i learn?
- To provide an insight to individuals on the Career prospects in this field of study
- To provide an insight to individuals on the Career prospects in this field of study
Requirements
- Individuals working 6 months in the Industry
Curriculum for this course
0 Lessons
00:00:00 Hours
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