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Course overview
PROGRAM OVERVIEW:
Upon
completion of the course, the participants will be able to:
Upon
completion of the course, the participants will be able to:
Define
“moment of truth” and explain how this concept affects guests, staff members,
and managers; explain the value of guests to a food service organization; and
describe the cost of guest dissatisfaction and how it can be calculated.
Explain
what impact the “moment of truth” concepts has had on food service managers,
and summarize leadership attributes that food service managers should have in
the new service environment of empowered staff members.
What will i learn?
- To provide an insight to individuals on the Career prospects in this field of study
- To provide an insight to individuals on the Career prospects in this field of study
Requirements
- 6 months in employment
Curriculum for this course
0 Lessons
00:00:00 Hours
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About Educator
Dr Baskaran Kosthi
Dr Baskaran Kosthi is a resident Medical Consultant in Integrated Wellness Clinic & Academy which is based in Johor Bahru, Malaysia. He graduated from Madras Medical University in ...
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