HOSPITALITY CUSTOMER CARE

The programs offered by the Center for Reception Operations Services was created for the purpose of providing Career related programs for individuals employed in the Hospitality industry by expanding both their knowledge and skills.

Beginner 0(0 Ratings) 0 Individual enrolled English
Created by DHS Hospitality Academy
Last updated Mon, 14-Aug-2023
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Course overview

Upon completion of the course, all participants will be able to:

Understanding & managing customer expectations

How to determine what customers value and expect

Understand the positive and negative: how to say what and when.

How to spot your customers' personality types and what to do

Listening through your customers' ears - styles, barriers, tips

 

What will i learn?

  • To provide an insight to individuals on the Career prospects in this field of study
  • To provide an insight to individuals on the Career prospects in this field of study
Requirements
  • 2 Months in employment
Curriculum for this course
0 Lessons 00:00:00 Hours
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Other related courses
00:00:00 Hours
HOSPITALITY CUSTOMER SERVICE
Updated Mon, 14-Aug-2023
0 0 RM 300
About Educator

Dr Baskaran Kosthi

Dr Baskaran Kosthi is a resident Medical Consultant in Integrated Wellness Clinic & Academy which is based in Johor Bahru, Malaysia. He graduated from Madras Medical University in ...
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RM 300
This course includes:
  • 00:00:00 Hours On demand videos
  • 0 Lessons
  • Access on mobile and tv
  • Minimum Completion Period : 4 Hours4 Days1 Months
  • Maximum Completion Period : 8 Hours8 Days2 Months