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Course overview
Upon
completion of the course, the participants will be able to:
List and
describe typical dining service staff positions, and distinguish among the most
common styles of dining room service.
Describe
the following strategies and procedures related to providing superior service
to guests: pre-shift meetings, suggestive selling, service guarantees,
resolving guest complaints, the team approach to service, and serving guests
who have disabilities.
What will i learn?
- To provide an insight to individuals on the Career prospects in this field of study
- To provide an insight to individuals on the Career prospects in this field of study
Requirements
- 2 Months in employment
Curriculum for this course
0 Lessons
00:00:00 Hours
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About Educator
Dr Sri Kumar
Dr. Sri Kumar has an extensive background in the hospitality industry, spanning over 32 years. He is the founder of DHS Hospitality Academy in Malaysia, and has previously held pos...
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